Members will receive a welcome email from Ubeeqo, and information on how our service works. We do not post out physical packs to customers. Our Ubeeqo app is often the easiest way to book and access our cars, but each member will also be required to choose a backup access keycard of their own. This can be any compatible RFID card such as a travel card or contactless bank card. We send booking confirmations via email and text message.